Refund Policy

    At Tutify, we strive to provide high-quality learning experiences. We understand that sometimes a course or subscription may not meet your expectations, and we want to ensure your satisfaction.

    Course Purchases

    If you are not satisfied with a purchased course, you may request a full refund within 7 days of your purchase date, provided that:

    • You have not completed more than 30% of the course content.
    • You have not downloaded or received a completion certificate for the course.
    • The refund request is submitted within the 7-day window.

    Subscription Plans

    For subscription-based plans:

    • You may cancel your subscription at any time through your account settings.
    • Upon cancellation, you will retain access to your plan's features until the end of the current billing period.
    • Refunds for subscription payments are available within 7 days of the charge, provided you have not extensively used the subscription benefits.
    • Annual subscriptions are eligible for a prorated refund within the first 30 days if you wish to cancel.

    Non-Refundable Items

    The following are not eligible for refunds:

    • Courses where more than 30% of the content has been accessed.
    • Certificates already issued upon course completion.
    • Skill test attempts already taken.
    • AI-generated content credits that have been consumed.
    • Promotional or discounted purchases (unless required by law).

    How to Request a Refund

    To request a refund, please follow these steps:

    1. Contact our support team via the Contact page or email us at support@tutify.com.
    2. Provide your order details, including the course or subscription name and purchase date.
    3. Briefly describe the reason for your refund request.

    We will review your request and respond within 3–5 business days. Approved refunds will be processed to your original payment method within 5–10 business days.

    Chargebacks

    We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks may result in temporary suspension of your account while the dispute is resolved.

    Changes to This Policy

    Tutify reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.

    Contact Us

    If you have any questions about our refund policy, please contact us at support@tutify.com.